UX: Subscription cancellation and workspace deletion process unclear

A customer had difficulty understanding how to cancel their subscription and delete their workspace. The automated system escalated the ticket to a human agent for a step-by-step explanation. The process was ultimately resolved with human help, but the customer experience could be improved. Customer: Damaris Garcia (damaris.garcia@puller.mx) Feedback: The process for canceling a subscription (by deleting a workspace) is not clear in the documentation or UI. The customer requested step-by-step instructions and needed human assistance. Recommendation: Improve documentation and/or automate step-by-step guidance for subscription cancellation and workspace deletion.