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A user reported that the Jira search functionality in the Sleekplan integration is not working. Searching by number, title, or part of the title yields no results, and the user must refresh the page to try again. The support team confirmed the bug after internal testing and escal
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A customer had difficulty understanding how to cancel their subscription and delete their workspace. The automated system escalated the ticket to a human agent for a step-by-step explanation. The process was ultimately resolved with human help, but the customer experience could b
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A user reported two issues: In-app notifications not working: The user expected in-app notifications to be enabled as before, but they are not functioning. A video was provided for clarification (Loom video). Loss of unsaved work: When clicking certain hyperlinks (specifically on
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A customer reported that their external vulnerability scanner detected a security issue in the Sleekplan plugin. The embedded widget loads an outdated version of moment.js (v2.24.0), which is affected by CVE-2022-31129 and CVE-2022-24785. The customer requests that the moment.js
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When attempting to search conversations without providing any parameters, the system returns the following error message: {"error": "At least one search parameter must be provided"} This prevents retrieval of any conversations for analysis. Please update the search functionality
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A new user expressed difficulty understanding how to use the Sleekplan platform and requested guidance. The AI agent provided an overview, links to documentation, and offered to schedule a demo. This feedback highlights potential onboarding friction and suggests that onboarding g
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A customer reported that the Jira search integration is not working: searching by number, title, or part of title does not return results, and the user must refresh the page to try again. Support confirmed the bug after testing and escalated to the backend team. The issue remains
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A customer requested help canceling their subscription and needed step-by-step instructions to delete their workspace (in Spanish: "Como doy de baja mi subscripcion?"). The AI agent provided general instructions, but the customer needed more clarity and a human agent provided a p
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A customer reported two issues: In-app notifications are not enabled as expected. Major UX bug: When editing a changelog post, following a hyperlink (e.g., to Loom video) causes unsaved work to be lost. This is especially problematic for users on the Starter plan, where the hyper
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A customer reported that the Sleekplan plugin is using an outdated version of moment.js (v2.24.0) which contains known vulnerabilities (CVE-2022-31129, CVE-2022-24785). The vulnerability was detected by an external scanner and originates from a third-party script loaded from Slee
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